Latest Travel Warnings

Coronavirus (COVID-19) Travel Insurance
– cover for:

  • Overseas Medical inpatient treatment
  • Medical quarantine – when you test positive on your trip and we book a quarantine approved facility
  • Cost of the test – when you test positive
  • Event cancellation resulting in a cancelled trip
  • Cancel for any reason (when you cancel 48hrs or more before departure date)

Please note we do not pay for the cost of any Covid19 tests when the test result is negative or required for travelling clearance purposes.

Please obtain a QUICK QUOTE and select the COVID19 cover.

Please note Pre-existing Medical Conditions, Complications due to Pregnancy, Covid19 Cancellation and Curtailment: you must purchase your policy within 24 hours of paying your first trip deposit.

Important Information relating to our Covid-19 cover

We do not pay for Covid19 related claims when you are not fully vaccinated and the below applies to you:

  • 66 years or older, or
  • If your BMI (body mass index) is 35 or above, or
  • If you have a combination of both:
    • Diabetes and high blood pressure (or using medication to control your blood pressure), or
    • Diabetes and high cholesterol (or using medication to control your cholesterol)
  • The cost of any tests when the test result is negative or required for travelling clearance purposes

Medical expenses and Medical Quarantine costs when you test positive whilst on your trip: Please ensure you obtain authorisation as per the below guidelines. We will not cover any costs when you did not contact us immediately.

Authorisation of expenses (whilst on your trip):

  1. Medical Quarantine:
    1. You must call +27 11 991 8610 immediately (same day) when you receive a positive test
    2. We must be allowed to book accommodation in a quarantine approved facility
    3. You must consult with a medical doctor to confirm if you have any symptoms and whether treatment is required (before you are placed in quarantine)
  2. Medical Emergency: Accident & emergency department (A&E), emergency room (ER) or casualty department.
    1. You, Your travel companion or someone designated by You must phone +27 11 991 8610 immediately when Your condition has been stabilised in the emergency department.
    2. Our liability will be limited to R10,000 if You don't call us for authorisation to be admitted as an inpatient.

Our contact details:

  1. Authorisation of expenses whilst on your trip: +27 11 991 8610
  2. General enquiries (policy related): Please email or call +27 11 351 4531
  3. Claims enquiries (other than when you require authorisation for treatment):

Submit a claim (before or after your trip): Please click “Submit a claim” and follow the steps.